Return & Refunds

Date of last update: Last Updated 09-11-2025

📍 Returns

Returns are accepted only if products are in fully resellable condition — unopened, unused, and in their original packaging (sealed in transparent film), with proof of purchase.

All returns must be made within 14 days from the date the order was delivered.

Loose oil products cannot be returned under any circumstances for hygiene and safety reasons.

Refunds will be made via the original payment method within 3–5 working days after approval.

📍 Exchanges

Exchanges are accepted only for unopened and unused products in their original packaging, with proof of purchase.

All exchange requests must be made within 14 days from the date the order was delivered.

If you wish to arrange an exchange, please contact us first at marperfumes121@gmail.com

📍 Cancelling Your Online Order

You may cancel your order within 12 hours of placing it.

If the order has already been processed or dispatched, you must return it in resellable condition.

To cancel, please contact us through our whatsapp contact number: +44 7389118512